Introducing an inclusive virtual healthcare guide and software approach to healthcare personalization

Jonathan Hung jhung at
Tue Jul 6 20:04:53 UTC 2021

Hello everyone,

The IUI project team at the IDRC is pleased to share the Guide for Reducing Barriers to Virtual Health<> and its accompanying Personal Preferences Approach to personalizing healthcare<>.

The guide has two main purposes: 1) to identify the virtual healthcare needs of Canadians and 2) to provide guidance for reducing the barriers in receiving care. The guide incorporates the input and collaboration of co-design participants of various lived experiences and backgrounds, and healthcare practitioners from across Canada. It also includes insights from literature research and our collective experiences in Inclusive Design. For more information on the methodology used to create this initial version of the guide, please visit this project wiki page: Methodology used to create the Guide<>.

The Personal Preferences Approach explores a system that allows for the expression of personal preferences for virtual healthcare and responding to these preferences in a meaningful way that reduces barriers. This system is informed by the principles, practices, and approaches from the Guide for Reducing Barriers to Virtual Healthcare, as well as ideas from projects like FLOE and the GPII. Although this approach is contextualized for healthcare, the ideas can be applied to other domains such as education and more.

As always, this work is not intended to be complete or static. We welcome input, participation, and further evolution of these ideas!

For more information, please visit the project wiki<>.

All the best,

Jonathan Hung, Inclusive Design Collaborator / Researcher
Email: jhung at<mailto:jhung at>
OCAD University
Inclusive Design Research Centre

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