[Architecture] JIRA notifications can now be replied to via email...

Steve Lee steve at opendirective.com
Tue Mar 17 11:11:13 EDT 2015

Thanks Tony. That is really useful.

Steve Lee
OpenDirective http://opendirective.com

On 17 March 2015 at 14:53, Tony Atkins <tony at raisingthefloor.org> wrote:
> Hi, All:
> Steve Lee recently reopened our discussion regarding how we handle email in
> our JIRA instance.  Previously, the "reply-to" address for all notifications
> was Kasper's personal address.
> I have now configured all projects on our JIRA instance to use a new email
> address which is monitored by JIRA.  Replies to notifications or shares of
> existing issues will result in a comment on the ticket.
> This should make it easier to involve people who have a limited
> understanding of JIRA, as they only need to reply to the email to
> participate.
> Please note, I have not changed anyone's notification preferences, so you
> will not receive any more or less notifications that before.  The only
> difference is that you can now reply to a notification and have a comment
> added to the original ticket.
> As part of this work, I have deprecated the previous email addressed used
> for issues with the Preference Terms Dictionary.  That mail box is now set
> to forward mail to the "real" address and will be decommissioned once it is
> verified inactive for a few weeks.
> Cheers,
> Tony
> P.S.  Special thanks to Giovanni for helping troubleshoot the problems with
> incoming mail.
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