Can we fix the wiki on mobile?

Wed Oct 22 22:26:54 UTC 2014

My apologies, Tony. I just noticed that you were pinging me here :/ I'll forward the logs once I return from vacation next week.

I wanted to point out that the Fluid wiki is now using Confluence 5.6.3 and I briefly tried the mobile interface on an Android phone. We are waiting for a license for the 'HTML for Confluence'* plugin that some of the content relies on. Until we get that license the "Unknown macro: {html}" text along with markup is being displayed on pages.

Avtar

* https://marketplace.atlassian.com/plugins/org.swift.confluence.html

Excerpts from Tony Atkins's message of 2014-10-17 02:37:26 -0400:
> Hi, All:
> 
> When the dust settles, I would like to take a few minutes to leave a proper
> bug report on the problems we encountered, as it seemed the plugin was
> obviously trying and failing to deliver the content rather than delivering
> the wrong content.  Avtar, can I get a copy of the atlassian-confluence.log
> file for yesterday?
> 
> Thanks,
> 
> 
> Tony
> 
> On Thu, Oct 16, 2014 at 4:37 PM, Obara, Justin <jobara at ocadu.ca> wrote:
> 
> >  I've disabled the current mobile plugin. There is no longer a mobile
> > theme for our wiki. We should look into Tony's other suggestions. I'm not
> > sure who currently manages the licenses, perhaps that's done by Avtar.
> >
> >  Thanks
> > Justin
> >
> >  On Oct 16, 2014, at 4:19 AM, Tony Atkins <tony at raisingthefloor.org>
> > wrote:
> >
> >  Hi, All:
> >
> >  I didn't see any obvious fixes in the versions between what we're
> > running and 5.6 (the newest), but it may be worth upgrading longer term.
> > Shorter term, we should disable the plugin.
> >
> >  As an alternative, there is another mobile plugin which is available
> > free for holders of open source licenses:
> >
> >
> > https://marketplace.atlassian.com/plugins/com.refinedwiki.confluence.plugins.mobile
> >
> >  Whomever is our technical contact for our current license should be able
> > to get them to issue a license for the plugin with very little effort.
> >
> >  Even if we don't use their mobile plugin, it's worth getting in touch
> > with the vendor, they are one of the big players in theming Confluence.
> > Theme plugin developers are well placed to provide assistive solutions for
> > Confluence, especially those who are active in markets where accessibility
> > is a requirement.  I have heard that clients in Germany are staring to pay
> > good money to contractors to ensure that their Confluence instances meet
> > accessibility requirements on a case by case basis. A general solution
> > would be a big selling point.   Ideally there would be multiple vendors to
> > drive the prices down and quality up, which is why I have been pushing the
> > ideas with every theme vendor I know.  There are some who are not making
> > deep enough changes to the Confluence UI to help, but others who are very
> > close to releasing a general solution.
> >
> >  As an example, Communardo (a German Atlassian partner) is planning to
> > release a plugin that adds themes that meet at least the accessibility
> > requirements of their local customers in Germany (I suspect they would be
> > meeting EU requirements, but that's one of the questions I want to ask
> > them).  They would like to demonstrate their work in progress on the 23rd
> > during the European afternoon.  Let me know if you're interested in
> > attending and giving them feedback.
> >
> >  Anyway, setting aside the longer discussion about Confluence
> > accessibility, I am happy to help with the current problem in any way I
> > can: disabling the plugin, documenting the problem, contacting support,
> > installing alternate solutions.   If I can get access to the logs, I can do
> > a lot to at least document the problem as a bug report or support request.
> > Whomever is administering our instance, please feel free to get in touch.
> >
> >  Cheers,
> >
> >
> >  Tony
> >
> >
> >
> > On Thu, Oct 16, 2014 at 9:39 AM, Tony Atkins <tony at raisingthefloor.org>
> > wrote:
> >
> >> Hi, All:
> >>
> >>  This is a plugin that is bundled with newer versions of Confluence (5.1
> >> and higher).  We are a bit out of date, I suspect that newer versions are
> >> tested with a wider range of mobile browsers.  Will do a quick bit of
> >> searching to confirm.
> >>
> >>  For now, I understand that upgrading is a longer term process, and that
> >> we need an immediate solution.  The plugin can be trivially disabled by an
> >> admin (just search for mobile in the "add ons" control panel).  Happy to
> >> assist if it's not clear to whomever is working on this.
> >>
> >>  Cheers,
> >>
> >>
> >>  Tony
> >>
> >> On Wed, Oct 15, 2014 at 3:31 PM, Steven Githens <swgithen at mtu.edu> wrote:
> >>
> >>> I think it’s the mobile plugin.  When you search for the wiki on say,
> >>> mobile safari, the top hit is the wiki with a path of
> >>> /plugins/mobile/servlet/ something something something. If you manually
> >>> type in the wiki url so that mobile plugin version doesn’t get moved to the
> >>> top of the hits the regular page works fine.
> >>>
> >>> Maybe we can uninstall or upgrade whatever plugin that is.
> >>>
> >>> -s
> >>>
> >>> On Oct 15, 2014, at 9:27 AM, Obara, Justin <jobara at ocadu.ca> wrote:
> >>>
> >>>  > Hi Colin,
> >>> >
> >>> > I tried today. Got that error. Hit the retry button I think and now I
> >>> don't see it anymore. Not sure what caused it though.
> >>> >
> >>> > Thanks
> >>> > Justin
> >>> >
> >>> > On Oct 15, 2014, at 9:17 AM, Clark, Colin <cclark at ocadu.ca> wrote:
> >>> >
> >>> >> Hi All,
> >>> >>
> >>> >> When you visit the Fluid Project wiki on a mobile device (like an
> >>> iPhone), you get an error page saying "Oops! Something went wrong." It's
> >>> been like this for a while, and I'm not sure what is causing it. Can we
> >>> look into it and see if we can fix it? A lot of users have been complaining
> >>> recently.
> >>> >>
> >>> >> Colin
> >>> >>
> >>> >> ---
> >>> >> Colin Clark
> >>> >> Lead Software Architect,
> >>> >> Inclusive Design Research Centre, OCAD University
> >>> >> http://inclusivedesign.ca
> >>> >>
> >>> >
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> >>>
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> >>>
> >>
> >>
> >
> >