Can we fix the wiki on mobile?
tony at raisingthefloor.org
Fri Oct 17 06:37:26 UTC 2014
When the dust settles, I would like to take a few minutes to leave a proper
bug report on the problems we encountered, as it seemed the plugin was
obviously trying and failing to deliver the content rather than delivering
the wrong content. Avtar, can I get a copy of the atlassian-confluence.log
file for yesterday?
On Thu, Oct 16, 2014 at 4:37 PM, Obara, Justin <jobara at ocadu.ca> wrote:
> I've disabled the current mobile plugin. There is no longer a mobile
> theme for our wiki. We should look into Tony's other suggestions. I'm not
> sure who currently manages the licenses, perhaps that's done by Avtar.
> On Oct 16, 2014, at 4:19 AM, Tony Atkins <tony at raisingthefloor.org>
> Hi, All:
> I didn't see any obvious fixes in the versions between what we're
> running and 5.6 (the newest), but it may be worth upgrading longer term.
> Shorter term, we should disable the plugin.
> As an alternative, there is another mobile plugin which is available
> free for holders of open source licenses:
> Whomever is our technical contact for our current license should be able
> to get them to issue a license for the plugin with very little effort.
> Even if we don't use their mobile plugin, it's worth getting in touch
> with the vendor, they are one of the big players in theming Confluence.
> Theme plugin developers are well placed to provide assistive solutions for
> Confluence, especially those who are active in markets where accessibility
> is a requirement. I have heard that clients in Germany are staring to pay
> good money to contractors to ensure that their Confluence instances meet
> accessibility requirements on a case by case basis. A general solution
> would be a big selling point. Ideally there would be multiple vendors to
> drive the prices down and quality up, which is why I have been pushing the
> ideas with every theme vendor I know. There are some who are not making
> deep enough changes to the Confluence UI to help, but others who are very
> close to releasing a general solution.
> As an example, Communardo (a German Atlassian partner) is planning to
> release a plugin that adds themes that meet at least the accessibility
> requirements of their local customers in Germany (I suspect they would be
> meeting EU requirements, but that's one of the questions I want to ask
> them). They would like to demonstrate their work in progress on the 23rd
> during the European afternoon. Let me know if you're interested in
> attending and giving them feedback.
> Anyway, setting aside the longer discussion about Confluence
> accessibility, I am happy to help with the current problem in any way I
> can: disabling the plugin, documenting the problem, contacting support,
> installing alternate solutions. If I can get access to the logs, I can do
> a lot to at least document the problem as a bug report or support request.
> Whomever is administering our instance, please feel free to get in touch.
> On Thu, Oct 16, 2014 at 9:39 AM, Tony Atkins <tony at raisingthefloor.org>
>> Hi, All:
>> This is a plugin that is bundled with newer versions of Confluence (5.1
>> and higher). We are a bit out of date, I suspect that newer versions are
>> tested with a wider range of mobile browsers. Will do a quick bit of
>> searching to confirm.
>> For now, I understand that upgrading is a longer term process, and that
>> we need an immediate solution. The plugin can be trivially disabled by an
>> admin (just search for mobile in the "add ons" control panel). Happy to
>> assist if it's not clear to whomever is working on this.
>> On Wed, Oct 15, 2014 at 3:31 PM, Steven Githens <swgithen at mtu.edu> wrote:
>>> I think it’s the mobile plugin. When you search for the wiki on say,
>>> mobile safari, the top hit is the wiki with a path of
>>> /plugins/mobile/servlet/ something something something. If you manually
>>> type in the wiki url so that mobile plugin version doesn’t get moved to the
>>> top of the hits the regular page works fine.
>>> Maybe we can uninstall or upgrade whatever plugin that is.
>>> On Oct 15, 2014, at 9:27 AM, Obara, Justin <jobara at ocadu.ca> wrote:
>>> > Hi Colin,
>>> > I tried today. Got that error. Hit the retry button I think and now I
>>> don't see it anymore. Not sure what caused it though.
>>> > Thanks
>>> > Justin
>>> > On Oct 15, 2014, at 9:17 AM, Clark, Colin <cclark at ocadu.ca> wrote:
>>> >> Hi All,
>>> >> When you visit the Fluid Project wiki on a mobile device (like an
>>> iPhone), you get an error page saying "Oops! Something went wrong." It's
>>> been like this for a while, and I'm not sure what is causing it. Can we
>>> look into it and see if we can fix it? A lot of users have been complaining
>>> >> Colin
>>> >> ---
>>> >> Colin Clark
>>> >> Lead Software Architect,
>>> >> Inclusive Design Research Centre, OCAD University
>>> >> http://inclusivedesign.ca
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