Can we fix the wiki on mobile?

Tony Atkins tony at raisingthefloor.org
Thu Oct 16 04:19:07 EDT 2014


Hi, All:

I didn't see any obvious fixes in the versions between what we're running
and 5.6 (the newest), but it may be worth upgrading longer term.  Shorter
term, we should disable the plugin.

As an alternative, there is another mobile plugin which is available free
for holders of open source licenses:

https://marketplace.atlassian.com/plugins/com.refinedwiki.confluence.plugins.mobile

Whomever is our technical contact for our current license should be able to
get them to issue a license for the plugin with very little effort.

Even if we don't use their mobile plugin, it's worth getting in touch with
the vendor, they are one of the big players in theming Confluence.  Theme
plugin developers are well placed to provide assistive solutions for
Confluence, especially those who are active in markets where accessibility
is a requirement.  I have heard that clients in Germany are staring to pay
good money to contractors to ensure that their Confluence instances meet
accessibility requirements on a case by case basis. A general solution
would be a big selling point.   Ideally there would be multiple vendors to
drive the prices down and quality up, which is why I have been pushing the
ideas with every theme vendor I know.  There are some who are not making
deep enough changes to the Confluence UI to help, but others who are very
close to releasing a general solution.

As an example, Communardo (a German Atlassian partner) is planning to
release a plugin that adds themes that meet at least the accessibility
requirements of their local customers in Germany (I suspect they would be
meeting EU requirements, but that's one of the questions I want to ask
them).  They would like to demonstrate their work in progress on the 23rd
during the European afternoon.  Let me know if you're interested in
attending and giving them feedback.

Anyway, setting aside the longer discussion about Confluence accessibility,
I am happy to help with the current problem in any way I can: disabling the
plugin, documenting the problem, contacting support, installing alternate
solutions.   If I can get access to the logs, I can do a lot to at least
document the problem as a bug report or support request.  Whomever is
administering our instance, please feel free to get in touch.

Cheers,


Tony



On Thu, Oct 16, 2014 at 9:39 AM, Tony Atkins <tony at raisingthefloor.org>
wrote:

> Hi, All:
>
> This is a plugin that is bundled with newer versions of Confluence (5.1
> and higher).  We are a bit out of date, I suspect that newer versions are
> tested with a wider range of mobile browsers.  Will do a quick bit of
> searching to confirm.
>
> For now, I understand that upgrading is a longer term process, and that we
> need an immediate solution.  The plugin can be trivially disabled by an
> admin (just search for mobile in the "add ons" control panel).  Happy to
> assist if it's not clear to whomever is working on this.
>
> Cheers,
>
>
> Tony
>
> On Wed, Oct 15, 2014 at 3:31 PM, Steven Githens <swgithen at mtu.edu> wrote:
>
>> I think it’s the mobile plugin.  When you search for the wiki on say,
>> mobile safari, the top hit is the wiki with a path of
>> /plugins/mobile/servlet/ something something something. If you manually
>> type in the wiki url so that mobile plugin version doesn’t get moved to the
>> top of the hits the regular page works fine.
>>
>> Maybe we can uninstall or upgrade whatever plugin that is.
>>
>> -s
>>
>> On Oct 15, 2014, at 9:27 AM, Obara, Justin <jobara at ocadu.ca> wrote:
>>
>> > Hi Colin,
>> >
>> > I tried today. Got that error. Hit the retry button I think and now I
>> don't see it anymore. Not sure what caused it though.
>> >
>> > Thanks
>> > Justin
>> >
>> > On Oct 15, 2014, at 9:17 AM, Clark, Colin <cclark at ocadu.ca> wrote:
>> >
>> >> Hi All,
>> >>
>> >> When you visit the Fluid Project wiki on a mobile device (like an
>> iPhone), you get an error page saying "Oops! Something went wrong." It's
>> been like this for a while, and I'm not sure what is causing it. Can we
>> look into it and see if we can fix it? A lot of users have been complaining
>> recently.
>> >>
>> >> Colin
>> >>
>> >> ---
>> >> Colin Clark
>> >> Lead Software Architect,
>> >> Inclusive Design Research Centre, OCAD University
>> >> http://inclusivedesign.ca
>> >>
>> >
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>
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