Exhibition designer interview and contextual inquiry guide now up on wiki

Ron Wakkary rwakkary at sfu.ca
Tue Apr 28 05:15:58 UTC 2009


Hi James,

Here's the link to the requirements report for kurio <http://echovue.iat.sfu.ca/sites/all/themes/kurio/site_images/project_details/kurio_requirements.pdf>

Ron

----- "James William Yoon" <james.yoon at utoronto.ca> wrote:

> Thanks Clayton and Ron! You both bring up very valuable points.
> 
> Clayton, I've added your questions on visitors with disability to the
> guide, and we'll be thinking more about this as well to add others.
> 
> Ron, I agree with all your points, particularly that this guide is
> only a starting point. There really is a need for repeated contact to
> tune our conversations, as every case will have its own
> idiosyncrasies. Also, it'd be fantastic if you could circulate your
> requirements gathering report on Kurio--we'd be especially interested
> in the methodologies you used. And thanks for the links to your
> papers: I've just read the abstracts, and they look to be very useful!
> 
> Cheers,
> James
> 
> 
> On Sat, Apr 25, 2009 at 10:55 PM, Ron Wakkary < rwakkary at sfu.ca >
> wrote:
> 
> 
> Hi,
> 
> Agreed! We've used variations of CI mixed with ethnography in the
> past. Two instances involved museums. There were a few things that we
> found to be very important that are not explicit in the draft but I'm
> sure you've considered. It also goes without saying that each inquiry
> became tailored to each institution to some degree so a generic
> protocol is only a starting point.
> 
> * Repeat visits are a must or at minimum field visits were scheduled
> over several consecutive days, e.g. a week. This allowed for refining
> the protocol, targeting the inquiries, reflection, and follow-up.
> * We relied equally on participant observation (which requires putting
> the time in) as well as interviews. We targeted our observation work
> at visitor experiences, institutional overviews, and targeted
> stakeholder roles or functions, e.g. exhibit planning or content
> management.
> * We found that observing activities and workflows in museums are
> difficult due to the project nature of museums, complexity, and
> duration. We relied on a few additional techniques to observation and
> interviews, namely go-alongs (targeted observation of activities),
> video walkthroughs (videotaped talk-aloud sessions aimed at particular
> work activities or situated discussion and demonstrations of
> stakeholder perceptions of museum functions like an exhibit, for
> example), and documents collection and analysis. These forms of data
> collection allowed us to "triangulate" and reconstruct workflows and
> activities.
> * We also were committed to "reciprocity", meaning that data collected
> and analyzed was presented back to informants and stakeholders for
> correction and input. This also set us up very well for later
> participatory design activities.
> 
> If it is helpful I can circulate or post a copy of an in-depth
> internal report on requirements gathering we completed in our last
> museum project, Kurio < http://kurio.iat.sfu.ca/ >. It covers our
> methods, data, and analysis.
> 
> We also found information ecologies, based on activity theory to be a
> helpful framework for designing the protocol and interview questions
> and later analysis. This is particularly so with inquiries where
> organizational and technology issues intersect. This approach helped
> us to acquire high level or ecological understandings of the site but
> also specifically with design implications. If you are interested see
> our M&W 2005 paper:
> 
> http://www.archimuse.com/mw2005/papers/wakkary/wakkary.html
> 
> and for design implications in using an ecological approach see a 2006
> DIS paper:
> 
> http://portal.acm.org/citation.cfm?id=1142405.1142448
> 
> If you have trouble accessing any of these just let me know.
> 
> best,
> Ron
> 
> 
> 
> 
> ----- "Clayton H Lewis" <Clayton.Lewis at Colorado.EDU> wrote:
> 
> > excellent material!
> >
> >
> > can we work something in that asks about visitors with disabilities,
> > eg
> >
> >
> > are there aspects of your exhibit development process that address
> the
> > interests of visitors with disabilities?
> >
> >
> > are there things that you'd like to do to address the interests of
> > visitors with disabilities?
> >
> >
> >
> >
> > On Apr 20, 2009, at 10:19 PM, James William Yoon wrote:
> >
> >
> > Hullo,
> >
> > I've put up a working draft of our exhibition designer interview and
> > contextual inquiry guide on the wiki (along with Word, Pages, and
> PDF
> > versions under the attachments). For the time being, it's one of the
> > child pages off of the main Engage page. The direct link is:
> >
> > http://wiki.fluidproject.org/pages/viewpage.action?pageId=6818521
> >
> > Feel free to comment and edit where things are missing or unfitting.
> >
> > James
> >
> > _______________________________________________________
> > fluid-work mailing list - fluid-work at fluidproject.org
> > To unsubscribe, change settings or access archives,
> > see http://fluidproject.org/mailman/listinfo/fluid-work
> >
> >
> > Clayton Lewis
> > Professor of Computer Science
> > Scientist in Residence, Coleman Institute for Cognitive Disabilities
> > University of Colorado
> > http://www.cs.colorado.edu/~clayton
> >
> >
> >
> >
> > _______________________________________________________
> > fluid-work mailing list - fluid-work at fluidproject.org
> > To unsubscribe, change settings or access archives,
> > see http://fluidproject.org/mailman/listinfo/fluid-work



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