Exhibition designer interview and contextual inquiry guide now up on wiki

[Clayton H Lewis]

very useful references!

newbie question: would you say that the combined Radio Frequency  
Identification (RFID) and optical position tracking system you used  
for ec(h)o is a kind of thing we should be assuming can be available  
as standard kit (robustness, cost, etc)?

On Apr 25, 2009, at 8:55 PM, Ron Wakkary wrote:

> Hi,
>
> Agreed! We've used variations of CI mixed with ethnography in the  
> past. Two instances involved museums. There were a few things that  
> we found to be very important that are not explicit in the draft  
> but I'm sure you've considered. It also goes without saying that  
> each inquiry became tailored to each institution to some degree so  
> a generic protocol is only a starting point.
>
> * Repeat visits are a must or at minimum field visits were  
> scheduled over several consecutive days, e.g. a week. This allowed  
> for refining the protocol, targeting the inquiries, reflection, and  
> follow-up.
> * We relied equally on participant observation (which requires  
> putting the time in) as well as interviews. We targeted our  
> observation work at visitor experiences, institutional overviews,  
> and targeted stakeholder roles or functions, e.g. exhibit planning  
> or content management.
> * We found that observing activities and workflows in museums are  
> difficult due to the project nature of museums, complexity, and  
> duration. We relied on a few additional techniques to observation  
> and interviews, namely go-alongs (targeted observation of  
> activities), video walkthroughs (videotaped talk-aloud sessions  
> aimed at particular work activities or situated discussion and  
> demonstrations of stakeholder perceptions of museum functions like  
> an exhibit, for example), and documents collection and analysis.  
> These forms of data collection allowed us to "triangulate" and  
> reconstruct workflows and activities.
> * We also were committed to "reciprocity", meaning that data  
> collected and analyzed was presented back to informants and  
> stakeholders for correction and input. This also set us up very  
> well for later participatory design activities.
>
> If it is helpful I can circulate or post a copy of an in-depth  
> internal report on requirements gathering we completed in our last  
> museum project, Kurio <http://kurio.iat.sfu.ca/>. It covers our  
> methods, data, and analysis.
>
> We also found information ecologies, based on activity theory to be  
> a helpful framework for designing the protocol and interview  
> questions and later analysis. This is particularly so with  
> inquiries where organizational and technology issues intersect.  
> This approach helped us to acquire high level or ecological  
> understandings of the site but also specifically with design  
> implications. If you are interested see our M&W 2005 paper:
>
> http://www.archimuse.com/mw2005/papers/wakkary/wakkary.html
>
> and for design implications in using an ecological approach see a  
> 2006 DIS paper:
>
> http://portal.acm.org/citation.cfm?id=1142405.1142448
>
> If you have trouble accessing any of these just let me know.
>
> best,
> Ron
>
> ----- "Clayton H Lewis" <Clayton.Lewis at Colorado.EDU> wrote:
>
>> excellent material!
>>
>>
>> can we work something in that asks about visitors with disabilities,
>> eg
>>
>>
>> are there aspects of your exhibit development process that address  
>> the
>> interests of visitors with disabilities?
>>
>>
>> are there things that you'd like to do to address the interests of
>> visitors with disabilities?
>>
>>
>>
>>
>> On Apr 20, 2009, at 10:19 PM, James William Yoon wrote:
>>
>>
>> Hullo,
>>
>> I've put up a working draft of our exhibition designer interview and
>> contextual inquiry guide on the wiki (along with Word, Pages, and PDF
>> versions under the attachments). For the time being, it's one of the
>> child pages off of the main Engage page. The direct link is:
>>
>> http://wiki.fluidproject.org/pages/viewpage.action?pageId=6818521
>>
>> Feel free to comment and edit where things are missing or unfitting.
>>
>> James
>>
>> _______________________________________________________
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>>
>>
>> Clayton Lewis
>> Professor of Computer Science
>> Scientist in Residence, Coleman Institute for Cognitive Disabilities
>> University of Colorado
>> http://www.cs.colorado.edu/~clayton
>>
>>
>>
>>
>> _______________________________________________________
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> _______________________________________________________
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Clayton Lewis
Professor of Computer Science
Scientist in Residence, Coleman Institute for Cognitive Disabilities
University of Colorado
http://www.cs.colorado.edu/~clayton



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