Uploader User Testing Results & Redesign

Daphne Ogle daphne at media.berkeley.edu
Wed Aug 13 22:32:29 UTC 2008


Thanks for sending this out Erin!

I wonder if there's anything we can discuss and agree on a plan  
forward in the "what we didn't have time to discuss" section?

-Daphne

On Aug 12, 2008, at 2:35 PM, Erin Yu wrote:

> Hi everyone,
>
> Thanks for attending and sharing your thoughts. 	
>
>
> Here's what we discussed in our meeting today:
>
> 	Issue #1: Pause
>
> 	Solution 1: 	Make Pause more prominent
> Simpler to implement
> grey tablecloth vs. greying out individual controls
>
> 	Solution 2: 	Remove Pause button
> The user will feel like s/he is racing against the interface.
> People didn't see pause button / no one bothered to use it.
> Pause button wasn't intuitive
>
> 	
> 	Reasoning for Pause
> Provide a way for the users to stop the progress of upload
> Help with technical challenge
>
> 	
> 	Cancel
> Use case:  Upload is taking too long (large files or many files).  
> User has to go and just wants to stop the entire task, "I'll come  
> back to it later."
> Cancel can only be handled by a temporary file storage with no  
> control over it from the front end.
>
>
> 	Discussions around simple vs. more complicated uploader
> A simple uploader would allow users to upload smaller files quickly  
> with less options
> A comprehensive uploader allows users to stop the upload, add/  
> remove files during the upload, and cancel the upload
> 	
>
> 	Scenarios for Uploader
> Create the list of primary scenarios we want to support
> Determine pain points from the simple old file upload
> Review existing scenarios from image gallery (need to find)
> Determine what the 80 is in the 80/20 rule
>
>
> Here's what we didn't have time to discuss:
>
> Progress bar
> Should there be one total progress bar only?
> Should there be another progress indicator in case the progress bar  
> is stuck?
> Information on upload
> How much information should be displayed during and after the  
> upload? # of files uploaded, # of files successfully uploaded, # of  
> files with errors, etc.
> Error messages
> If a file fails to upload, should the error message show up within  
> the Uploader?
> More on this page: http://wiki.fluidproject.org/display/fluid/Uploader+Design+Improvements+Based+on+User+Testing
>
>
> Here's what to do next:
>
> Review personas, use cases, and scenarios for the Uploader
> Review the results from our user research
> Determine what persona and scenarios to support primarily
> Modify design to support the primary scenario
>
>
> Thanks,
> Erin
>
>
> On 8-Aug-08, at 7:36 PM, Chong, John wrote:
>
>> Hi all,
>>
>> Actually I am in the process of adding mine so what you see is not  
>> yet complete. My intent is to fold my results into the page:
>>
>> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results 
>>  by Tuesday.
>>
>> Cheers,
>>
>> John Chong
>> Web Design and Usability Specialist
>> UBC | Information Technology
>> 604-822-3395
>> jchong at exchange.ubc.ca
>> From: Allison Bloodworth [mailto:abloodworth at berkeley.edu]
>> Sent: August 8, 2008 4:33 PM
>> To: Paul Zablosky
>> Cc: Erin Yu; Chong, John; fluid-work
>> Subject: Re: Uploader User Testing Results & Redesign
>>
>> Hi folks,
>>
>> I believe all the Berkeley & Toronto results from the User Testing  
>> are available at this page: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results 
>>  as I've added mine. I see John has posted his results here: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results+JC 
>>  so we will probably all want to do a quick review of all of them  
>> prior to the meeting.
>>
>> Cheers,
>> Allison
>>
>> On Aug 8, 2008, at 11:47 AM, Paul Zablosky wrote:
>>
>>
>> Erin,
>>     That time works for John and me as well.  See you there.
>> Paul
>>
>> Erin Yu wrote:
>> Hi,
>>
>> We''re in the process of documenting the findings and  
>> recommendations from the Uploader user testing:
>> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results
>> (John at UBC: Feel free to add to this page, so all of our results are  
>> in one place. Once we do another design iteration and another set  
>> of user testing, we'll make use of the Round 3 page you've  
>> created. :)
>>
>> It would be great if those of us who sat with the users and anyone  
>> else interested could meet early next week to discuss the findings  
>> and ideas for improvements.
>>
>>
>> Here's an overview of the main issues we collectively discovered:
>>
>> 1) Discovering multiple upload: We could put a simple text such as  
>> "Select multiple" to let the users know it's possible. Full  
>> instructions on how to select multiple files can be included.
>>
>> 2) Pause: It is a stretch to expect users to Pause before adding  
>> ore removing files to/from the upload queue. There are a few  
>> suggestions regarding this one.
>>
>> 3) Progress bar: Some users found the individual progress bar AND  
>> the total progress bar confusing.
>>
>> 4) Errors: If upload is unsuccessful, we display a warning message  
>> but don't allow users to take any actions. Instead of displaying  
>> the warning sign and no options to take any actions, we could  
>> provide [Try again] and [Remove] buttons.
>>
>>
>> How does next Tuesday at 2pm EST/ 11am PST sound for everyone?
>>
>> Erin
>>
>>
>>
>> _______________________________________________
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>>
>>
>> _______________________________________________
>> fluid-work mailing list
>> fluid-work at fluidproject.org
>> http://fluidproject.org/mailman/listinfo/fluid-work
>>
>> Allison Bloodworth
>> Senior User Interaction Designer
>> Educational Technology Services
>> University of California, Berkeley
>> (415) 377-8243
>> abloodworth at berkeley.edu
>>
>>
>>
>>
>>
>
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Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
daphne at media.berkeley.edu
cell (510)847-0308



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