Uploader User Testing Results & Redesign

Erin Yu erin.yu at utoronto.ca
Tue Aug 12 21:35:22 UTC 2008

Hi everyone,

Thanks for attending and sharing your thoughts. 	

Here's what we discussed in our meeting today:

	Issue #1: Pause

	Solution 1: 	Make Pause more prominent
Simpler to implement
grey tablecloth vs. greying out individual controls

	Solution 2: 	Remove Pause button
The user will feel like s/he is racing against the interface.
People didn't see pause button / no one bothered to use it.
Pause button wasn't intuitive

	Reasoning for Pause
Provide a way for the users to stop the progress of upload
Help with technical challenge

Use case:  Upload is taking too long (large files or many files). User  
has to go and just wants to stop the entire task, "I'll come back to  
it later."
Cancel can only be handled by a temporary file storage with no control  
over it from the front end.

	Discussions around simple vs. more complicated uploader
A simple uploader would allow users to upload smaller files quickly  
with less options
A comprehensive uploader allows users to stop the upload, add/ remove  
files during the upload, and cancel the upload

	Scenarios for Uploader
Create the list of primary scenarios we want to support
Determine pain points from the simple old file upload
Review existing scenarios from image gallery (need to find)
Determine what the 80 is in the 80/20 rule

Here's what we didn't have time to discuss:

Progress bar
Should there be one total progress bar only?
Should there be another progress indicator in case the progress bar is  
Information on upload
How much information should be displayed during and after the upload?  
# of files uploaded, # of files successfully uploaded, # of files with  
errors, etc.
Error messages
If a file fails to upload, should the error message show up within the  
More on this page: http://wiki.fluidproject.org/display/fluid/Uploader+Design+Improvements+Based+on+User+Testing

Here's what to do next:

Review personas, use cases, and scenarios for the Uploader
Review the results from our user research
Determine what persona and scenarios to support primarily
Modify design to support the primary scenario


On 8-Aug-08, at 7:36 PM, Chong, John wrote:

> Hi all,
> Actually I am in the process of adding mine so what you see is not  
> yet complete. My intent is to fold my results into the page:
> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results 
>  by Tuesday.
> Cheers,
> John Chong
> Web Design and Usability Specialist
> UBC | Information Technology
> 604-822-3395
> jchong at exchange.ubc.ca
> From: Allison Bloodworth [mailto:abloodworth at berkeley.edu]
> Sent: August 8, 2008 4:33 PM
> To: Paul Zablosky
> Cc: Erin Yu; Chong, John; fluid-work
> Subject: Re: Uploader User Testing Results & Redesign
> Hi folks,
> I believe all the Berkeley & Toronto results from the User Testing  
> are available at this page: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results 
>  as I've added mine. I see John has posted his results here: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results+JC 
>  so we will probably all want to do a quick review of all of them  
> prior to the meeting.
> Cheers,
> Allison
> On Aug 8, 2008, at 11:47 AM, Paul Zablosky wrote:
> Erin,
>     That time works for John and me as well.  See you there.
> Paul
> Erin Yu wrote:
> Hi,
> We''re in the process of documenting the findings and  
> recommendations from the Uploader user testing:
> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results
> (John at UBC: Feel free to add to this page, so all of our results are  
> in one place. Once we do another design iteration and another set of  
> user testing, we'll make use of the Round 3 page you've created. :)
> It would be great if those of us who sat with the users and anyone  
> else interested could meet early next week to discuss the findings  
> and ideas for improvements.
> Here's an overview of the main issues we collectively discovered:
> 1) Discovering multiple upload: We could put a simple text such as  
> "Select multiple" to let the users know it's possible. Full  
> instructions on how to select multiple files can be included.
> 2) Pause: It is a stretch to expect users to Pause before adding ore  
> removing files to/from the upload queue. There are a few suggestions  
> regarding this one.
> 3) Progress bar: Some users found the individual progress bar AND  
> the total progress bar confusing.
> 4) Errors: If upload is unsuccessful, we display a warning message  
> but don't allow users to take any actions. Instead of displaying the  
> warning sign and no options to take any actions, we could provide  
> [Try again] and [Remove] buttons.
> How does next Tuesday at 2pm EST/ 11am PST sound for everyone?
> Erin
> _______________________________________________
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> fluid-work at fluidproject.org
> http://fluidproject.org/mailman/listinfo/fluid-work
> _______________________________________________
> fluid-work mailing list
> fluid-work at fluidproject.org
> http://fluidproject.org/mailman/listinfo/fluid-work
> Allison Bloodworth
> Senior User Interaction Designer
> Educational Technology Services
> University of California, Berkeley
> (415) 377-8243
> abloodworth at berkeley.edu

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