Uploader User Testing Results & Redesign

Allison Bloodworth abloodworth at berkeley.edu
Fri Aug 8 23:32:49 UTC 2008

Hi folks,

I believe all the Berkeley & Toronto results from the User Testing are  
available at this page: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results 
  as I've added mine. I see John has posted his results here: http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results+JC 
  so we will probably all want to do a quick review of all of them  
prior to the meeting.


On Aug 8, 2008, at 11:47 AM, Paul Zablosky wrote:

> Erin,
>     That time works for John and me as well.  See you there.
> Paul
> Erin Yu wrote:
>> Hi,
>> We''re in the process of documenting the findings and  
>> recommendations from the Uploader user testing:
>> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results
>> (John at UBC: Feel free to add to this page, so all of our results are  
>> in one place. Once we do another design iteration and another set  
>> of user testing, we'll make use of the Round 3 page you've  
>> created. :)
>> It would be great if those of us who sat with the users and anyone  
>> else interested could meet early next week to discuss the findings  
>> and ideas for improvements.
>> Here's an overview of the main issues we collectively discovered:
>> 1) Discovering multiple upload: We could put a simple text such as  
>> "Select multiple" to let the users know it's possible. Full  
>> instructions on how to select multiple files can be included.
>> 2) Pause: It is a stretch to expect users to Pause before adding  
>> ore removing files to/from the upload queue. There are a few  
>> suggestions regarding this one.
>> 3) Progress bar: Some users found the individual progress bar AND  
>> the total progress bar confusing.
>> 4) Errors: If upload is unsuccessful, we display a warning message  
>> but don't allow users to take any actions. Instead of displaying  
>> the warning sign and no options to take any actions, we could  
>> provide [Try again] and [Remove] buttons.
>> How does next Tuesday at 2pm EST/ 11am PST sound for everyone?
>> Erin
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Allison Bloodworth
Senior User Interaction Designer
Educational Technology Services
University of California, Berkeley
(415) 377-8243
abloodworth at berkeley.edu

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