Uploader User Testing Results & Redesign

Paul Zablosky Paul.Zablosky at ubc.ca
Fri Aug 8 18:47:50 UTC 2008

    That time works for John and me as well.  See you there.

Erin Yu wrote:
> Hi,
> We''re in the process of documenting the findings and recommendations 
> from the Uploader user testing:
> http://wiki.fluidproject.org/display/fluid/File+Uploader+User+Testing+-+Round+2+Results
> (John at UBC: Feel free to add to this page, so all of our results are in 
> one place. Once we do another design iteration and another set of user 
> testing, we'll make use of the Round 3 page you've created. :)
> It would be great if those of us who sat with the users and anyone 
> else interested could meet early next week to discuss the findings and 
> ideas for improvements.
> Here's an overview of the main issues we collectively discovered:
> 1) *Discovering multiple upload*: We could put a simple text such 
> as "Select multiple" to let the users know it's possible. Full 
> instructions on how to select multiple files can be included.
> 2) *Pause*: It is a stretch to expect users to Pause before adding ore 
> removing files to/from the upload queue. There are a few suggestions 
> regarding this one. 
> 3) *Progress bar*: Some users found the individual progress bar AND 
> the total progress bar confusing. 
> 4) *Errors*: If upload is unsuccessful, we display a warning message 
> but don't allow users to take any actions. Instead of displaying the 
> warning sign and no options to take any actions, we could provide [Try 
> again] and [Remove] buttons.
> How does next Tuesday at 2pm EST/ 11am PST sound for everyone?
> Erin
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