Lightbox User Testing Protocol

Daphne Ogle daphne at
Wed Oct 17 17:07:25 UTC 2007

On Oct 17, 2007, at 8:17 AM, Barbara Glover wrote:

> Hi Allison
> Thanks for sending the link to the chart.  That will help out.   
> Originally I wanted to do a more comprehensive study of users  
> representing both our faculty persona as well as student personas.   
> Daphne and I had a conversation about that this week and with the  
> shortened time-line we thought to focus this round on faculty with  
> the addition of a few key-board only users.
Right now, students are not able to use the reorderer -- no  
permissions in the Image Gallery tool to reorder images.  This is  
likely to come but not for a couple versions.  Our focus right now is  
to make the experience of posting images for students to view as easy  
and pleasant as possible for instructors.  That said, testing some  
students on the lightbox will give us some good user data on the  
reorder generally -- how do the controls and interesting moments  
work; do they know what they can do when and where they can do it  
(related to my final comment).

IMO focusing on our primary persona is not critical at this point.   
The current functionality is pretty generic around reordering  
images.  When the personas get interesting is in future phases of the  
Image Gallery (and perhaps some of this will end up in the lightbox  
component) when we support image heavy course instructors in building  
their course content.  We of course want to test some users that are  
used to working with images like Eileen is but I also think we want  
to test a diverse mix of people to get a sense of where and when the  
lightbox will support users best.
> Since our planning meeting yesterday though it appears we may have  
> more time to complete further testing.  In light of this, I would  
> like to propose we start the testing with faculty matching our  
> primary persona for Sakai and then, branch out to include the  
> students.
> As far as extrapolating to the Re-orderer in general, that was not  
> the intent of these studies.  However it is a good suggestion and  
> one as we do more planning around user testing in general that we  
> should consider.
We should get some good user data about the reorderer in relation to  
images by testing the lightbox.  We could also think about testing  
the uPortal portlet layout implementation to round out the results a  
bit.  Perhaps we could outline what we want to know about the  
reorderer and make sure we include tasks that get at that information.

> cheers
> Barbara
> On 16-Oct-07, at 8:46 PM, Allison Bloodworth wrote:
>> Hi there,
>> It seems that one addition we should make to the testing protocol  
>> is identifying the attributes of the users we want to test, and  
>> then keeping track of which user types we've been able to find.  
>> See  
>> for an example of an (admittedly complicated--we probably don't  
>> need nearly this much detail) matrix Daphne, Judy and I came up  
>> with for the Content Management Research. Are we only planning to  
>> target folks who are similar to the two Lightbox personas (http:// 
>>, both of  
>> which are faculty members? It sounds like we at a minimum need to  
>> add "keyboard-only user" to the list of target characteristics.  
>> Are there others?
>> A question that may help answer that is to ask whether we trying  
>> to extrapolate testing for the Re-orderer from testing of the  
>> Lightbox? If so, I am wondering if we should consider also testing  
>> students and people who are using Sakai for research or project  
>> management as well (e.g. 
>> fluid/Sakai+Personas), since they may be using a version of the re- 
>> orderer in another Sakai tool (e.g. Page Order Helper). It  
>> wouldn't be testing in context, but at least it would be testing  
>> user types who may encounter the Re-orderer. There would also be  
>> the users of other Fluid applications to consider, but I'm  
>> guessing they may be covered by some of the Lightbox or Sakai  
>> personas, and am not sure it would make sense to define our target  
>> testing subjects in an incredibly granular fashion (because we are  
>> going to be limited as to who we can access).
>> Allison
>> On Oct 16, 2007, at 2:54 PM, Colin Clark wrote:
>>> Hi Barbara and all,
>>> This is a really good testing protocol for the Lightbox. Nice work!
>>> The UX team talked about user testing briefly on our planning  
>>> call today. For those of you who weren't there, here's a quick  
>>> summary.
>>> The 0.1 release is unusual in that we haven't had the opportunity  
>>> to do a lot of user testing on the Lightbox yet. Now that we've  
>>> got a solid test plan, it will serve as the basis for identifying  
>>> and fixing usability issues with the Lightbox and Reorderer over  
>>> the next few releases. User testing will become an ongoing  
>>> activity for us from here on.
>>> We'll fix as many issues as we can before 0.1, and then continue  
>>> with user testing and refactoring into 0.2, refining the test  
>>> plan as we go.
>>> Barbara mentioned during the meeting that she's planning to run  
>>> this plan with Justin Obara early next week here in Toronto. Is  
>>> anyone else able to do some testing with users at their institution?
>>> Colin
>>> Barbara Glover wrote:
>>>> Hi Daphne/Mike/Allison/Shaw-Han
>>>> We're trying to get some quick user testing done for the release  
>>>> of  the Lightbox at the end of October.  Several of you have  
>>>> offered to  help with this testing especially the accessibility  
>>>> sections at your  universities.
>>>> I've put together a protocol that we can use with the  
>>>> instructor  user.  Please review and make changes at the  
>>>> folllowing wiki page.
>>>> +Protocol
>>>> Let's try and determine if we can get any testing completed in  
>>>> the  next week before the release is done.
>>>> cheers
>>>> Barbara
>>>> _______________________________________________
>>>> fluid-work mailing list
>>>> fluid-work at
>>> -- 
>>> Colin Clark
>>> Technical Lead, Fluid Project
>>> Adaptive Technology Resource Centre, University of Toronto
>> Allison Bloodworth
>> Senior User Interaction Designer
>> Educational Technology Services
>> University of California, Berkeley
>> (415) 377-8243
>> abloodworth at

Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
daphne at
cell (510)847-0308

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